Main MenuLASER Credit Union to become South Yorkshire Community Bank
IMPORTANT ACCOUNT INFORMATION – PLEASE READ CAREFULLY
On Monday 20th July 2026, we are making some big and exciting changes to LASER.
Following our merger with Sheffield Credit Union last year, we are taking the next steps to unite our two credit unions.
- We are changing our name and how we look.
- We’re also merging our systems, which means you will have a new membership number and need to use our new South Yorkshire Community Bank app.
The branch will also be closed for renovations from 15th July, reopening on 20 July. You will be unable to withdraw cash during this period. To help mitigate this we have increased our limit for cash withdrawals on 13th and 14th July.
You will still be able to access your accounts online on 15th and up to 4pm on 16th July.
To make sure you and your accounts stay safe during this change, below is an overview of the changes in advance.
This is important because sometimes scammers try to take advantage in times of transition. If you suspect a scam, call us on 01709 836500 to report it.
We will never ask you for information such as your online login username or password, for money or to move money during this process.
What is changing?
Our systems: We are merging all LASER Credit Union members and accounts on the same systems as Sheffield Credit Union. This is so that we can create a bigger and better organisation for everyone.
That means:
- To make sure everything goes smoothly, there will be a short period of downtime when the two credit union systems are integrated 16:00 on Thursday 16th July to 10:00 on Monday 20th July.
- During this time, you will not be able to make deposits or withdraw from savings accounts, or take out new loans with us. If you need to make deposits or withdrawals, or to apply for a new loan before Friday 17th July, please do so as soon as possible. You can continue to make payments and deposits as you do now until 4pm Thursday 16th July. You can continue to open new accounts until Thursday 16th July.
- You will receive a new membership number. This will be sent to you on Monday 13th July.
- From 20th July, deposits and repayments will be paid into a new bank account. We will let you know more about this when the change happens.
- From 20th July, you will need to switch to using the new South Yorkshire Community Bank app. We will let you know how to do this when the change happens.
- Nothing else in relation to any of your accounts will change. You can see more FAQs on our website
Our name: We will become South Yorkshire Community Bank
How we look: We will have a whole new look, with new colours and a new logo.
Our website: We will have a new website. It’s not there yet, but you will be able to find us at sycb.co.uk. If you receive any other communications asking you to access a different address and input details, this may be from a scammer.
From 20th July, if you try to access our old website address, it will automatically take you to the new website.
How do I download the app?
On 13th July, you will receive your new membership number. From Monday 20th July, you will be able to access your accounts in the South Yorkshire Community Bank app. Prior to that date, you should continue to use the LASER app. Until Monday 20th July, your new app will still be called Sheffield Credit Union. You are welcome to download the Sheffield Credit Union app before Monday 20th July in readiness but you will not be able to use it until that date.
The app is available on both the Google Play and Apple App Store via the links below.
Our social handles: We will stop being active on all of our social media accounts on Facebook, Instagram and X/Twitter. To stay up to date, you will be able to follow the new South Yorkshire Community Bank pages, you can follow Sheffield Credit Union now and they will become South Yorkshire Community Bank.
What’s not changing?
Important things that will stay the same are:
- Our friendly service.
- Our not-for-profit banking.
- Our branch addresses and opening hours.
- How you communicate with us.
- Access to brilliant loans, savings and budgeting products.
- Your share in your community bank.
- We’re still the same people doing the same things, just with a new name, look and systems.
When will the changes happen?
These changes will take place between 16th and 20th July.
Why the change?
Last year, we merged with Sheffield Credit Union to create a bigger, better credit union for South Yorkshire.
Together, we will be South Yorkshire Community Bank, because with us, your money means more.
More because when you save, you help others in our community when they need it most. More because when you borrow, you do it safely and fairly.
More because South Yorkshire Community Bank is built by you, for you.
Why Community Bank?
We’re proudly local. Proud of our connection to our community, and how you help us to support our community together. And because what matters to you is what matters to us.
Why the new look?
As we modernise what we do, such as through our app and services, we wanted to reflect that in our look too. One that will last us for years to come and help us to help more people in our community.
We’re so excited to bring you our new name, new look and improved digital services.
Got questions?
If you still need help, call us on 01709 836500, or call in to our office.
